Orders & customization
What is the minimum order quantity? Are retail orders supported? What is the sample policy?
We accept retail orders which are treated as sample transactions. Drop‑shipping service is also available. You may promote products through your personal social media accounts and earn profits via drop‑shipping. Samples are available; please contact us for relevant details.
What happens if a product is out of stock? What is the production cycle?
Some popular products may sell out and require reproduction. To ensure quality, the production cycle is generally around 30 days.
Is customization supported? What are the cost and lead time?
Some products support customization. Customized products may involve manual work, which extends the production cycle, and some customization costs need to be paid additionally.
Shipping & delivery
Where can products be shipped from?
Products can be shipped from two locations: China and the US overseas warehouse. The US overseas warehouse only ships to the USmainland, excluding remote islands. When overseas warehouse stock is insufficient, products are shipped from China instead.
How is shipping cost calculated? What is the delay compensation policy?
Some products stocked in the overseas warehouse qualify for free shipping; for other products, the buyer bears the shipping cost or alternative arrangements can be discussed. Buyers in some countries are responsible for their own customs clearance — the specific terms are agreed upon jointly on a case-by-case basis. Deliveries may be delayed by customs clearance issues, natural disasters, or other unforeseen events. In such cases, partial compensation is offered, such as a partial refund or other alternatives.
What is the estimated delivery time?
Products shipped from the overseas warehouse are dispatched on working days and generally arrive within 3-7 working days. Orders placed on Friday are shipped by the following Monday at the latest; no shipments are dispatched on weekends. Products shipped from China take about 7-45 days depending on the shipping method.
Payments & deposits
What is the payment process? What if payment fails? Are other payment methods supported?
Payments are made through platfrom's built-in payment system. If payment on platfrom fails, alternative solutions are provided.
Why does the order amount differ from the quote? What about platform fees and taxes?
Orders completed on platfrom generally incur a certain percentage ofplatform service fees, and some US states charge additional sales tax. This can be resolved by shipping to another state and picking up locally,or by asking a sales representative for other solutions.
Are deposits supported?
Yes, paying a deposit to start an order is supported. In this case, stock is reserved while waiting for the balance payment.
Warranty & after-sales
What is the warranty policy?
A one-year warranty is provided against non-man-made damage. Customers are advised to take photos or record a video when unboxing; keeping evidence of shipping damage can speed up the claims process.
The product has fog inside. How can this be solved?
Fogging is usually caused by temperature changes during shipping or local weather such as heavy rain. In most cases, the fog dissipates on its own after the product sits for about a week. If there is no change, consult the sales representative for a solution.
