Shipping policy
ORDER PROCESSING:
Please allow 30 days to process your order. Expect an email within 30 days to let you know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within US of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Flat rate shipping is not available. Variable shipping fees apply to orders shipping to locations outside the United States. Optional: Shipping availability varies by destination. For regions requiring special qualifications, please contact us to discuss shipping solutions.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
NTERNATIONAL SHIPPING:
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ya Zhen (HongKong) Trading Co., Limited is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at mark@sindar-lighting.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at mark@sindar-lighting.com.